Service Pledge
We the Board of Directors, Management and Employees of Baao Water District Commits to:
- Wear a smile as we serve our valued concessionaires, promptly, efficiently and with utmost courtesy and respect from Mondays to Fridays (Except legal holidays) 8 AM to 5 PM (NO NOON BREAK)
- Ascertain that you are our No. 1 priority and assure the delivery of safe, potable drinking water through constant treatment, maintenance and upgrading of our water system.
- Treat you in a professional manner and provide you with personalized individual attention to answer your specific needs.
- Explain clearly the answer to your queries like requirements for New Service Connection, Estimate Cost of Materials, Installation Time, Billing Consumption and other complaints and ensure strict compliance of service standards with written explanation for any delay;
- Response to your service complaint the soonest through the Public Complaint and Assistance Desk the available Mondays to Fridays (Except legal holidays) 8 AM to 5 PM (NO NOON BREAK).
Frontline Services
| WHO MAY AVAIL | Residents of the Municipalities of Baao, Bula, and Nabua, Camarines Sur [See CONNECTION CLASSIFICATIONS and RATES] |
| CHECKLIST OF REQUIREMENTS | The following are needed during the application process:
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| DURATION OF TRANSACTION | Application process may take 2 hours and 10 minutes. However, inspection and installation may vary according to the number of applications on queue, usually it will take three (3) days max. |
| PAYABLES | NEW Connection Fee: PhP 3,000.00 PLUS other charges. |
| HOW TO AVAIL THE SERVICE | Visit our Business Complex conveniently located along the Maharlika highway, La Medalla, Baao, Camarines Sur and proceed to the BILLING/NEW CONNECTION Section. For inquiries, you may CALL or TEXT our hotline at (0927) 209 1820 or (0920) 231 3453. |
| WHO MAY AVAIL | Concessionaires with existing water service who intends to pay their water bill | ||
| CHECKLIST OF REQUIREMENT/S | Water bill or Account Name | ||
| DURATION OF TRANSACTION | Payment process usually takes 3 minutes. NOTE: Anticipate long queues during due dates. | ||
| ALTERNATIVE |
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| HOW TO AVAIL THE SERVICE | Visit our Business Complex conveniently located along the Maharlika highway, La Medalla, Baao, Camarines Sur and proceed to the CASHIER Section. For inquiries, you may CALL or TEXT our hotline at (0927) 209 1820 or (0920) 231 3453. |
| WHO MAY AVAIL | Concessionaires with disconnected water service connection |
| CHECKLIST OF REQUIREMENT/S | The following are required to process this request:
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| DURATION OF TRANSACTION | This process usually takes about 2 hours and 10 minutes. NOTE: Re-connection of water meter may take sometime depending on the lined up requests at the Engineering division. |
| PAYABLES | Unpaid Bills or Arrears, if any PLUS Reconnection Fee of:
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| HOW TO AVAIL THE SERVICE | Visit our Business Complex conveniently located along the Maharlika highway, La Medalla, Baao, Camarines Sur and proceed first to the BILLING or PUBLIC ASSISTANCE & COMPLAINTS Section. For inquiries, you may CALL or TEXT our hotline at (0927) 209 1820 or (0920) 231 3453. |
| BACKGROUND | Response for service requests are for concessionaires with existing water service connection requesting for the following services, but not limited to:
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| WHO MAY AVAIL | Concessionaires with existing water service connection |
| CHECKLIST OF REQUIREMENT/S | Properly accomplished SERVICE REQUEST Form |
| DURATION OF TRANSACTION | This process usually takes about 25 minutes. NOTE: Field works may take sometime depending on the lined up requests at the Engineering division. |
| PAYABLES | Relocation of Water Meter charge: PhP 500.00 |
| HOW TO AVAIL THE SERVICE | Visit our Business Complex conveniently located along the Maharlika highway, La Medalla, Baao, Camarines Sur and proceed to the PUBLIC ASSISTANCE & COMPLAINTS Desk (PACD). For inquiries, you may CALL or TEXT our hotline at (0927) 209 1820 or (0920) 231 3453. |
| BACKGROUND | Change of Account Name is a service request from concessionaires whose service connection at the time of application was not named after them. Request for change of account name is granted to concessionaires who can:
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| WHO MAY AVAIL | Residents of Baao and Bula, Camarines Sur |
| CHECKLIST OF REQUIREMENT/S | The following are required for this process:
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| DURATION OF TRANSACTION | This process usually takes about 20 minutes. |
| PAYABLES | Unpaid bills or arrears, if any PLUS Notarial Fee of PhP 300.00 (Optional) |
| HOW TO AVAIL THE SERVICE | Visit our Business Complex conveniently located along the Maharlika highway, La Medalla, Baao, Camarines Sur and proceed to the BILLING/NEW CONNECTION SECTION. For inquiries, you may CALL or TEXT our hotline at (0927) 209 1820 or (0920) 231 3453. |
| BACKGROUND | Temporary Disconnection may be requested by concessionaires for personal and valid reasons as may be approved by the Head of Agency and may also be imposed to concessionaires for non-payment of water bill |
| WHO MAY AVAIL | Concessionaires with existing water service connections who intends to temporarily discontinue usage of BWD water service |
| CHECKLIST OF REQUIREMENT/S | The following are required for this process:
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| DURATION OF TRANSACTION | This process usually takes about 25 minutes. |
| PAYABLES | Unpaid bills or arrears, if any |
| HOW TO AVAIL THE SERVICE | Visit our Business Complex conveniently located along the Maharlika highway, La Medalla, Baao, Camarines Sur and proceed to the PUBLIC ASSISTANCE & COMPLAINT DESK (PACD). For inquiries, you may CALL or TEXT our hotline at (0927) 209 1820 or (0920) 231 3453. |